Support

Get in touch

Questions about how dol works, trouble getting sync to connect, a feature you miss, or anything to do with a purchase — this address goes straight to the people who build the app. Replies usually go out within two or three days.

Two things save a round trip: which platform you are on (Windows, macOS or iPhone), and which version you are running. The version sits at the bottom of Settings, under About — and writing from the address there fills the subject line in for you.

Report a bug

Bugs and feature requests do better in the open, where the next person to hit the same thing can find them: open an issue on GitHub. If you would rather not keep a GitHub account, the email above works just as well.

Questions that come up

• Sync will not connect

  Three things account for nearly all of it.

  1. The database name in dol has to match the one your other device uses, exactly.
  2. dol creates the database when it is missing, and says Created when it does. If you were pointing dol at a database that already exists, that word is the warning — it means you typed a name nothing was using, so dol connects happily and no notes ever arrive.
  3. A Cloudant instance set to IAM only refuses the username and password dol signs in with, so it has to be created with legacy credentials switched on.

  See the setup guide for the details.

• Where are my notes kept?

  In a database on your own machine. They stay there unless you turn sync on, and then they move between your devices and the CouchDB server you named — never through a server of ours. The privacy policy says it in full.

• Can I get my notes back out?

  Yes, whenever you want. Export writes every note you have out as a zip of plain .md files that any other editor can open.

• Windows says the installer is not safe

  dol is not signed with a code-signing certificate yet, so Windows shows a blue Windows protected your PC screen the first time you run it. Choose More info, then Run anyway. The download itself is the file published on our releases page.

• Is there a phone app?

  Not yet. It is coming to the App Store, with Google Play to follow.

• I lost notes, or something looks wrong after a sync

  Do not delete anything else, and do not try to fix it by hand. Deleted notes go to Trash first, and a note that vanished from one device is usually still whole on another or on the server.